Policies, regulations and booking conditions
Policies
Rental policy
The tenant
1 - Will allow the lessor, Château-Chalet, to carry out emergency repairs and improvements necessary for the rental.
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2 - Will use the premises rented only to resort purposes and not for a loud party. Otherwise, Château-Chalet reserves the right to evict the occupants without any refund and / or to withhold the security deposit.
3 - Will not play music outside and will not make excess noise outside or inside during the duration of its rental.
4 - Will allow the leased premises to be inspected by management during normal rental hours.
5 - Will not sublet or will not assign the rights of this lease without the consent of the lessor (lessor).
6 - hand over the keys from the chalet directly into the key box. An amount of 25 $ plus taxes per missing key will be retained from the security deposit.
7 - Do not use or bring a BBQ other than that provided by Château-Chalet.
Cancellation policy
If the cancellation (submitted by email) has reached us at least 90 days before the scheduled date of arrival , the deposit of 50% of the total amount taken during the reservation will be refundable except for the cancellation fee of 10% of the entire stay *.
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If the cancellation (submitted by email) has reached us between 60 and 90 days before the scheduled date of arrival , a fee equivalent to 25% of the total reservation will be charged and a credit note to the remaining amount of the deposit may be reused for a subsequent reservation of a Château-Chalet in a period of 2 years following the original reservation *.
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If the cancellation (submitted by email) has reached us less than 60 days before the scheduled date of arrival , the cancellation fees will be 50% of the total reservation (ie the total deposit) *.
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* No credit or refund for late arrivals, early departures or unused services.
Regulations
Arrival and departure
Arrival time starts at 5:00 p.m.
Check-out time is at 11:00 a.m.
Pets
We ask our visitors to let us know in advance if they wish to bring their pets.
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Additional charges of $ 15 + taxes per dog per night will be applied
Pets are not allowed on the beach or in the swimming pool.
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No cats are accepted, considering the large number of people suffering from allergies to cats.
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Small dogs of 20 pounds or less are accepted.
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Puppies under 1 year old are not accepted in the cabins.
No dog should climb on the furniture (beds, armchairs, sofas / sofas).
All chalets are non-smoking
You can smoke outside with all windows and doors closed. Costs of $ 500 you will be billed or deducted from your security deposit if you smoke inside a Château-Chalet.
Included in your Château-Chalet
Bedding
Bathroom towels
Pool towels
Hair-dryer
Soap
Shampoo
Full kitchen: (fridge, stove, microwave, dishes, utensils, pots)
Dish towels and dishcloths
Dish soap
Dishwashing detergent
Coffee maker and filters
Toaster
Kettle
Salt and pepper
Paper towels
Toilet paper
Garbage bags
Firewood
BBQ - NOT available in winter