Policies, regulations and booking conditions
Policies
Rental policy
The tenant
1 - Will allow the lessor, Château-Chalet, to carry out emergency repairs and improvements necessary for the rental.
2 - Will use the premises rented only to resort purposes and not for a loud party. Otherwise, Château-Chalet reserves the right to evict the occupants without any refund and / or to withhold the security deposit.
3 - Will not play music outside and will not make excess noise outside or inside during the duration of its rental.
4 - Will allow the leased premises to be inspected by management during normal rental hours.
5 - Will not sublet or will not assign the rights of this lease without the consent of the lessor (lessor).
6 - hand over the keys from the chalet directly into the key box. An amount of 25 $ plus taxes per missing key will be retained from the security deposit.
7 - Do not use or bring a BBQ other than that provided by Château-Chalet.
Cancellation policy
If the cancellation (submitted by email) has reached us at least 90 days before the scheduled date of arrival , the deposit of 50% of the total amount taken during the reservation will be refundable except for the cancellation fee of 10% of the entire stay *.
If the cancellation (submitted by email) has reached us between 60 and 90 days before the scheduled date of arrival , a fee equivalent to 25% of the total reservation will be charged and a credit note to the remaining amount of the deposit may be reused for a subsequent reservation of a Château-Chalet in a period of 2 years following the original reservation *.
If the cancellation (submitted by email) has reached us less than 60 days before the scheduled date of arrival , the cancellation fees will be 50% of the total reservation (ie the total deposit) *.
* No credit or refund for late arrivals, early departures or unused services.
Regulations
Arrival and departure
Arrival time starts at 5:00 p.m.
Check-out time is at 11:00 a.m.
Pets
We ask our visitors to let us know in advance if they wish to bring their pets.
Additional charges of $ 15 + taxes per dog per night will be applied
Pets are not allowed on the beach or in the swimming pool.
No cats are accepted, considering the large number of people suffering from allergies to cats.
Small dogs of 20 pounds or less are accepted.
Puppies under 1 year old are not accepted in the cabins.
No dog should climb on the furniture (beds, armchairs, sofas / sofas).
All chalets are non-smoking
You can smoke outside with all windows and doors closed. Costs of $ 500 you will be billed or deducted from your security deposit if you smoke inside a Château-Chalet.
Included in your Château-Chalet
Bedding
Bathroom towels
Pool towels
Hair-dryer
Soap
Shampoo
Full kitchen: (fridge, stove, microwave, dishes, utensils, pots)
Dish towels and dishcloths
Dish soap
Dishwashing detergent
Coffee maker and filters
Toaster
Kettle
Salt and pepper
Paper towels
Toilet paper
Garbage bags
Firewood
BBQ - NOT available in winter