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Policies, regulations and booking conditions

Policies

Rental policy

The tenant

1 - Will allow the lessor, Château-Chalet, to carry out emergency repairs and improvements necessary for the rental.

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2 - Will use the premises rented only to  resort purposes  and not for a loud party. Otherwise, Château-Chalet reserves the right to evict the occupants without any refund and / or to withhold the security deposit.

3 -  Will not play music outside  and will not make excess noise outside or inside during the duration of its rental.


4 - Will allow the leased premises to be  inspected  by management during normal rental hours.
 

5 -  Will not sublet  or will not assign the rights of this lease without the consent of the lessor (lessor).

6 - hand over the keys  from the chalet directly into the key box. An amount of  25 $  plus taxes per missing key will be retained from the security deposit.
 

7 -  Do not use or bring a BBQ  other than that provided by Château-Chalet.

Cancellation policy

If the cancellation (submitted by email) has reached us  at least 90 days before the scheduled date of arrival , the deposit of 50% of the total amount taken during the reservation will be refundable except for the cancellation fee of 10% of the entire stay *.

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If the cancellation (submitted by email) has reached us  between 60 and 90 days before the scheduled date of arrival , a fee equivalent to 25% of the total reservation will be charged and a credit note to the remaining amount of the deposit may be reused for a subsequent reservation of a Château-Chalet in a period of 2 years following the original reservation *.

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If the cancellation (submitted by email) has reached us  less than 60 days before the scheduled date of arrival , the cancellation fees will be 50% of the total reservation (ie the total deposit) *.

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* No credit or refund for late arrivals, early departures or unused services.

Regulations

Arrival and departure

Arrival time starts at 5:00 p.m.

Check-out time is at 11:00 a.m.

Pets

We ask our visitors to let us know in advance if they wish to bring their pets.

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  • Additional charges of $ 15 + taxes per dog per night will be applied

  • Pets are not allowed on the beach or in the swimming pool.

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No cats are accepted, considering the large number of people suffering from allergies to cats.

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Small dogs of 20 pounds or less are accepted.

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  • Puppies under 1 year old are not accepted in the cabins.

  • No dog should climb on the furniture (beds, armchairs, sofas / sofas).

All chalets are non-smoking

You can smoke outside with all windows and doors closed. Costs of  $ 500  you will be billed or deducted from your security deposit if you smoke inside a Château-Chalet.

Included in your Château-Chalet

  • Bedding

  • Bathroom towels  

  • Pool towels

  • Hair-dryer

  • Soap  

  • Shampoo

  • Full kitchen: (fridge, stove, microwave, dishes, utensils, pots)

  • Dish towels and dishcloths  

  • Dish soap

  • Dishwashing detergent  

  • Coffee maker and filters  

  • Toaster

  • Kettle

  • Salt and pepper  

  • Paper towels

  • Toilet paper

  • Garbage bags

  • Firewood

  • BBQ - NOT available in winter

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