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Policies, regulations and booking conditions


Rental policy

The tenant

1 - Will allow the lessor, Château-Chalet, to carry out emergency repairs and improvements necessary for the rental.

2 - Will use the premises rented only to  resort purposes  and not for a loud party. Otherwise, Château-Chalet reserves the right to evict the occupants without any refund and / or to withhold the security deposit.

3 -  Will not play music outside  and will not make excess noise outside or inside during the duration of its rental.

4 - Will allow the leased premises to be  inspected  by management during normal rental hours.

5 -  Will not sublet  or will not assign the rights of this lease without the consent of the lessor (lessor).

6 - hand over the keys  from the chalet directly into the key box. An amount of  25 $  plus taxes per missing key will be retained from the security deposit.

7 -  Do not use or bring a BBQ  other than that provided by Château-Chalet.

Cancellation policy

If the cancellation (submitted by email) has reached us  at least 90 days before the scheduled date of arrival , the deposit of 50% of the total amount taken during the reservation will be refundable except for the cancellation fee of 10% of the entire stay *.

If the cancellation (submitted by email) has reached us  between 60 and 90 days before the scheduled date of arrival , a fee equivalent to 25% of the total reservation will be charged and a credit note to the remaining amount of the deposit may be reused for a subsequent reservation of a Château-Chalet in a period of 2 years following the original reservation *.

If the cancellation (submitted by email) has reached us  less than 60 days before the scheduled date of arrival , the cancellation fees will be 50% of the total reservation (ie the total deposit) *.

* No credit or refund for late arrivals, early departures or unused services.


Arrival and departure

Arrival time starts at 5:00 p.m.

Check-out time is at 11:00 a.m.


We ask our visitors to let us know in advance if they wish to bring their pets.

  • Additional charges of $ 15 + taxes per dog per night will be applied

  • Pets are not allowed on the beach or in the swimming pool.

No cats are accepted, considering the large number of people suffering from allergies to cats.

Small dogs of 20 pounds or less are accepted.

  • Puppies under 1 year old are not accepted in the cabins.

  • No dog should climb on the furniture (beds, armchairs, sofas / sofas).

All chalets are non-smoking

You can smoke outside with all windows and doors closed. Costs of  $ 500  you will be billed or deducted from your security deposit if you smoke inside a Château-Chalet.

Included in your Château-Chalet

  • Bedding

  • Bathroom towels  

  • Pool towels

  • Hair-dryer

  • Soap  

  • Shampoo

  • Full kitchen: (fridge, stove, microwave, dishes, utensils, pots)

  • Dish towels and dishcloths  

  • Dish soap

  • Dishwashing detergent  

  • Coffee maker and filters  

  • Toaster

  • Kettle

  • Salt and pepper  

  • Paper towels

  • Toilet paper

  • Garbage bags

  • Firewood

  • BBQ - NOT available in winter

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